CALL: 877-523-(CCTV) 2288

Service and Support

Customer Support is Number 1 

Customer service and support are top priorities at CCTV Agent.  If you have a system installed by our installation technicians or you purchased product in our showroom, you can be sure you will have access to the best CCTV, IP Camera System, and HDCVI System support in the industry.  Sure we have great product that is relatively easy to use, but it is the after purchase support that is most important. 

Installation & Training 

We provide professional installation and training from our in-house Installation Technicians or one of our CCTV Agent Certified Partners.  Our Sales Engineers will provide a detailed camera plan to you and the installer prior to the installation to insure you are getting the camera views agreed on. Learn More 

Phone Support 

We have support techs available from 8:00 am to 5:00 pm Monday – Thursday and 8:00 am to 4:00 pm on Friday and after hours for emergencies to assist you with these types of questions and problems: 

  • General questions on use of your system
  • How to back-up a video incident captured on your DVR or NVR
  • Networking assistance to setup your cameras for remote viewing
  • Setting up your smart phone app to view your security cameras remotely
  • How to set up your PC with our free Remote Management Software 

Call Support at (877) 523-2288 or email us at 

Remote Screen-Sharing Software

for Remote Support from Our Technicians:

Windows Teamviewer 10 

MAC Teamviewer 10 

Get manuals, links to apps, software downloads and other documentation on our Downloads page. 


We provide you with all of the tools you’ll need to operate your surveillance camera system locally and to view your cameras both locally and remotely.  Check out the Downloads page to find software applications for your PC and Apps for your Smart Phone, iPad, or Tablet. 

Video Retrieval 

You will receive training on video retrieval at installation time, but you may forget how to do it when you actually need it.  Contact our support center for assistance.  Please provide as much detail about the incident, the camera, date, and time to help our staff quickly find your incident.  Learn More