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Security Camera Video Retrieval

Video Retrieval and Backing up the Footage

You will receive training on video retrieval when we come to install your security camera system, but you may forget how to do it when you actually need it.  Contact our support center for assistance.  Please provide as much detail about the incident, the camera, date, and time to help our staff quickly find your incident.  We’ll provide you with a link to download your video or to provide to your local law enforcement agency.  This service is free of charge during your first 90-days after installation.  We can also assist you in backing up the footage to your PC or thumb drive.

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